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Shirt Order Process

 
Thank you for visiting Alexander West. We look forward to meeting your custom shirts needs. Please find relevant order information below.

 
NO ORDER MINIMUMS
There are no minimums for any orders. You can order 1 shirt at a time or 20 shirts. It is completely at your discretion.
 
FIRST SHIRT POLICY (Measurement Confirmation)
For a new client’s first shirt order, regardless of the number of shirts in your order, Alexander West will first make one shirt to confirm your body measurements and fit. After you confirm your shirt measurements, we will keep your measurements on file for future orders.
“Perfect Shirt” is defined by each client’s preferences and comfort. It will be different for each individual, thus we have the First Shirt Policy. If you have other shirt(s) in your order, we will continue and complete your full order once you give us the go ahead. Please email us at order@alexander-west.com or call us at 866-647-1740.
 
ESTIMATED DELIVERY TIME
Estimated shirt delivery time is between 3 and 5 weeks from the date your order is submitted. Every shirt is made from scratch and customized for each individual.
Due to the nature of custom shirts, delivery times may take longer than the estimated time frame. We apologize in advance for longer than targeted delivery dates.
 
ALTERATIONS
We factor in shrinkage allowance* on all of our shirts, especially the collar and cuff. Your shirt will feel a touch big when you first receive it and takes two to four washes to fully shrink (it also depends on your cleaners).
In-Person Appointment Clients
If you were fitted by an AW consultant and feel the shirt requires further alterations or you would like assistance from an Alexander West consultant to review your shirt, please make an appointment at our SoHo or Upper West Side showrooms. We will alter your shirt or remake it once free of charge. If you require an alteration after you confirmed your shirt measurement, there will be an alteration fee.
First shirts must be returned for alterations within 45 days of receiving the shirt, or will be subject to an alteration fee.
Online Clients
If you feel the shirt requires further alterations, please complete and include the Alteration Return Form with your shirt and let us know how you would like to change your shirt. If the shirt does not fit due to a measurement error we can make minor adjustments free of charge. We assess alteration fees for more significant alterations (maximum of $50).
First shirts must be returned for alterations within 45 days of receiving the shirt, or will be subject to an alteration fee.
* Shirt shrinkage will vary depending on client’s shirt care and fabric type.
 
RETURN AND CANCELLATION POLICY
We strive to meet all of our client’s needs. Due to the nature of a custom shirt, we cannot offer cash refunds. However, if you are not 100% thrilled with the fit of your shirt, we will either alter it to meet your needs or remake it once free of charge. If you are still not satisfied, we will provide a 50% refund.
Order cancellation requests must be received within 2 days from your order date. Please email order@alexander-west.com to receive a full refund.
 
SHIPPING
We use UPS when delivering within the United States. We ship to countries outside of the United States; additional postage fees will apply and custom duties are the client’s responsibility. Sorry, we do not ship to PO Boxes.
 
SHIRT CARE INSTRUCTIONS
There is no need to dry clean your shirts. Not only is it more expensive than laundering, the chemicals used by dry cleaners can also damage the fabric. Have your shirts laundered and pressed.
Do not use starch or bleach on your shirts. It makes the cotton fibers brittle, which in turn can cause the fabric to wear out more quickly. Also, be sure to remove your collar stays, as they can leave scorch marks if left in while the shirt is pressed.
 
ALEXANDER WEST SHIRT DETAILS
2.7 mm-thick double-white mother-of-pearl buttons
Cross stitching on all buttons
Double-stitching (18 stitches per inch) around the armholes for maximum strength
Matched patter on placket and sleeve
Full sleeve placket (button-through)
 


Shipping
 
Besides the United States, we also ship to Canada, United Kingdom, Germany, Japan, and Australia. We cannot ship to Post Office Boxes.
 
Delivery Time
 
For custom tailored products, please allow up to 3 to 5 weeks for us to create process and ship your order. For non-tailored products, they will be shipped out between 2 and 4 business days.
 
Shipping Cost
 
All Products Domestic* International
  Delivery Days* < $250 > $250 < $250 > $250
   Priority < 3 Days $15 $30 $30 $40
   Basic < 5 Days $15 $30 $30 $20
Non Shirts Only** Domestic* International
  Delivery Days* < $250 > $250 < $250 > $250
   Priority < 3 Days $12 $15 $20 $25
   Basic < 5 Days $8 $12 $12 $18
Gift Cards Only** Domestic* International
  Delivery Days*      
   Priority 3 Days $10 $15
   Basic 5 Days $4 $7
* includes Canada         ** e.g., cufflinks and other non-shirt products only
 
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